When you receive your item, you must check it as soon as possible following receipt and always before use. You have 30 days to return your order under our 30-day money back guarantee, which starts on the day of product reception. If you receive the wrong product or a damaged product, we will replace it and reimburse you the postage cost. If you tried the product and you are not satisfied with it, to be reimbursed you will have to:
Send it back to us at your own cost within 30 days from product reception.
Ensure that a maximum of four capsules have been used, i.e. at least 4 capsules in the 4 Dose On-the-Go Pack or 26 capsules remain in the 15 Dose Original Pack you will return.
All products returned to us are checked by our Returns Department. If you are entitled to a refund, then we will refund the full price of your item. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We will refund the original method of payment used to purchase the item.

Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

1. Contact us through your account via our online message centre. You must inform our customer service team of your order number, the item you are returning and the reason for return.

2. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to. Please package the item securely and include inside the package your order number, unique authorisation number, name and address. Please obtain a proof of postage from the courier when you send your item to us. Proof of postage does not cost anything, however, without it, we may not be able to process your refund or replacement in the rare event that your item is lost in transit or if you request a replacement and the product is no longer available.

3. We will process the refund back to the original method of payment used to purchase the item.

4. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products.

We apologise if you have received the wrong item by mistake. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. We can refund the postage costs for returning an item in this instance.

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is as soon as possible after discovering the fault. We will advise what to do next.

Our Returns Policy for faulty items upholds your statutory rights. We can refund the postage costs for returning an item where the item is damaged or faulty. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the inspection process has been completed.

We apologise if you have not received your item. This is not common, and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.

If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. We can refund the postage costs for returning an item where you are returning a substitute or replacement item which you do not want to keep.

Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the inspection process has been completed.